Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

An Update on Some Team and Business Changes

Business and Team Updates

Once again we thank you for your patience as we navigate through the appointments missed during lockdown. If you had an appointment during lockdown we rest assured we will be in contact with you as soon as we can. Once we are through these appointments we will make our way onto the expression of interest form. 

We are sorry we have kept you waiting. We have had a couple of other changes to our business over the past few months which have meant some additional organising first to ensure we can accommodate as many bookings as possible. 

We wanted to share some important updates to our team and business before we come back. 

Team changes

As we all know the past few months have been an opportunity for us to pause and reflect and in some cases make some big changes. We return from lockdown a little smaller as we have farewelled four team members over the past few months. 

We have been very fortunate to retain all of our seniors for over a year and a half! Something we are very proud of. 

But, as wonderful as our team is, we are not immune to the challenges that face all businesses and people as life inevitably pulls us in different directions. The time has now come where some of our team have decided to move on to new towns, adventures and workplaces.

Despite this, we are continuing to work hard to do what we love most – looking after you, our beautiful guests while also navigating this ever changing game of Jumanji that is life with COVID-19. 

The stylists we farewelled over the past couple of months at varying times and who will not be returning after lockdown are Paris, Tamikha, Tori and Solange. It is with a heavy heart that we say goodbye to these beautiful people who have been a huge part of Eden and Canberra Hair Extensions over the past couple of years. 

Some have moved out of town, some are no longer hairdressing and some are moving on to different workplaces. We would love to continue to look after you at Eden however we understand that sometimes it’s about the hairdresser and your relationship with them, so if you would like more information about your stylist please reach out and we will share what we know (the best way to do that is by email to info@edenhairenergy.com.au). 

While we are temporarily slightly smaller, there is still a wonderful group of experienced hairdressers and faces you will recognise who are ready and waiting to look after you. You can see exactly who is available on our team page.

If you have an upcoming appointment with a stylist who is no longer here, we have arranged an alternative time for every future booking and will be in touch with you personally to check if it is suitable for you. 

We are recruiting senior stylists

We now have positions available for one or two senior stylists. If you have seen our ads for senior hairdressers floating around Facebook and Instagram, we would greatly appreciate you liking or sharing them or better yet, if you happen to know of any hairdressers who might be looking for a new opportunity, please let them know we would LOVE to hear from them. 

We are taking our time finding the right people so we can provide the best service possible to you. We will be happy to remain a slightly smaller version of Eden and CHE until we find ‘the one’, so again we appreciate your patience while we look after as many of our gorgeous guests as possible and will do our best to get you an appointment as quickly as we can at a time that suits you. 

An Eden baby

In other news, you may have already learned (or seen) that our salon owner Emma is pregnant! As such, she will be taking a short hiatus from the salon floor from the middle of November onwards. Don’t worry – she’ll still be around and back in some capacity as soon as practicable. 

CHE Update

And finally! As you know, in March we reopened our original space on Badham street as Canberra Hair Extensions. Due to our reduced team we have made the decision to merge Canberra Hair Extensions (CHE) into our new Eden space over the next few months. Don’t worry, CHE is here to stay! Too much love and energy has gone into its creation. 

We will effectively be two brands temporarily operating out of the same location on Challis Street. When the timing is right to expand again we will move CHE into its own salon again, but for now you will find us at the big bunny on Challis Street. I am sure many of our guests may be happy not to need to worry about the location of their booking. 

Wrapping up

Thank you for reading this lengthy update. We wanted to share and to provide full disclosure about what has been happening and holding up the process of rearranging lockdown appointments. We are incredibly grateful for your continued support of this small business. We are looking forward to doing our best work for you and welcoming you back from 15 October. 

Much love, Emma, Team Eden and Team CHE.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.