Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Dresscode Project

In early 2020, amidst the chaos unfolding, something exciting happened: Eden signed up to be part of the Dresscode Project. This tied in perfectly with our decision in late 2019 to move to gender neutral pricing. We thought we’d elaborate a bit more on what the Dresscode Project is and why we’re working towards being gender neutral in our salon. 

The Dresscode Project is a global alliance, working to create gender-affirming salons and barber shops for members of LGBTQ2S+ communities. 

The goal is that all people have the opportunity to access services and express themselves without the constraints of conforming to traditional gender norms or for fear of judgement, discrimination, or harassment. 

The Dresscode Project is not only a way for the LGBTQ2S+ community to identify safe and inclusive services but they also provide support to salons like us, and the general public, with information on how to be a proactive part of an evolving world. 

Many LGBTQ2S+ people are often misgendered, bullied, harassed, and mistreated when accessing services which is why we at Eden decided to look at our practices and language, and actively work towards making a more inclusive environment for everyone.

At Eden we value equality, that is why we wanted to move to a pricing system which is determined by time, the skills of your stylist and product usage. We have removed all reference to gender. For example, we allocate the same amount of time for all children’s cuts, so they are no longer referred to by the gender of the child – ‘boy’ or ‘girl’ – but simply determined by their age and the time we spend with them. This is outlined in more detail on our website. 

Language

In a world where ‘he’ and ‘she’ are still the most commonly used pronouns, we believe it is important to understand the terms and descriptions used by the LGBTQ2S+ communities in order to better serve our clients. The Dresscode Project has provided us with the following information:

L: Lesbian – A woman whose physical, romantic, and/or emotional attraction is to other women or a specific woman and/or identifies as a lesbian. 

G: Gay – A man whose physical, romantic and/or emotional attraction is to other men or a specific woman and/or identifies as gay.

B: Bisexual – A person whose physical, romantic and/or emotional attractions are to those of the same gender and to those of another gender. 

T: Trans/ Transgender – This is an umbrella term for people whose gender expression differs from what is typically associated with the sex they were assigned at birth. People under the transgender umbrella may describe themselves using one or more of a variety of terms including – trans, transgender, transsexual, genderqueer, gender non-binary, and more. 

Q: Queer – An umbrella term for sexual and gender minorities. Originally meaning “strange” or “peculiar”, queer came to be used pejoratively against those with same-sex desires or relationships in the late 19th Century. 

Beginning in the late 1980s, queer activists began to reclaim the word and today it is used by LGBTQ2S+ persons to describe themselves as a community or as an individual. 

2S: Two-Spirit – A cultural and spiritual identity used by some indigenous people who have both masculine and feminine spirits. 

+: Plus encompasses everyone who are a part of a sexual or gender minority, whatever their story, as long as someone is not heterosexual or cis-gendered. These can include Pansexual, Intersex, Asexual or Demisexual. Some people don’t identify with any of these labels or like labels at all. Others may be questioning their gender identity and/or sexuality. Still others may be transitioning from one identity to another. 

Pronouns

He/she, him/her, his/hers are all gendered pronouns and can be replaced with they, them, their or theirs. Alternatively, some people may ask you to use terms such as ze (zee), sie (see), zie (zee), hir (hear) or hirs (hears). Using gender neutral pronouns removes the potential for feelings of judgement, discrimination, or harassment.

Gender expression

(How a person publicly expresses or presents their gender.) 

Cis/Cisgender: A person whose gender identity is in alignment with their sex assigned at birth. 

Sex assigned at birth: The assignment and classification of people as male, female or intersex usually assigned at birth based on physical anatomy. 

We also love this great informative video by Courtney Act: 

How we’re participating

Gender Neutral Services and Pricing

Our prices are solely based on the length of your hair and the work conducted by our stylists. Our full price list can be found here

Ask. Respect. Practice.

We’re doing our best to use gender neutral pronouns so as not to assume someone’s gender, in-turn creating a safer and more inclusive environment for all. If we use the incorrect pronouns for you, please know that our salon is a safe space and we welcome you to let us know which you prefer us to use as we’re constantly learning and evolving. 

No Judgement

We are a diverse team and welcome everyone to our space. Hair has no gender and we will work with you, whatever your hair goals.

Simply put, the Dresscode Project is about unity, acceptance, equity, safer spaces and teaching our industry that diversity is the future.

Information gathered from resources provided by: www.dresscodeproject.com & www.the519.org 

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.