Answers to some of our frequently asked questions as we emerge from lockdown and enter the holiday season – November 2021

Eden’s ongoing response to COVID-19

In 2020 all our lives changed with the news of the virus COVID-19. We were extremely fortunate in the ACT to be able to continue trading and providing services, although under very different conditions. 

Our approach at Eden has always been to follow the government, both state and federal’s recommendations and do whatever necessary to provide a safe environment for our guests and team. 

For much of 2020 that meant we dramatically reduced our numbers in salon, had (and still have) strict hygiene measures in place, asked all guests to wash their hands upon arrival and adjusted to strategic seating arrangements. 

Fast forward to 2021 and CODIV-19 is still a part of our lives. We have remained so lucky in the ACT however we continue to follow the most up to date recommendations and requirements. 

As of June 2021, we are still following the same hygiene measures we had in place in 2020 although we have relaxed distancing in some cases where necessary, as the ACT Government have advised is acceptable and you are no longer required to wash your hands upon arrival. 

We do however have facilities available for you to continue to wash your hands if you wish and if you have travelled by public transport, we would greatly appreciate you doing so. 

We ask that all guests check in before passing reception via the Check In CBR app, as required by ACT Government. 

We will all be used to things changing frequently by now, and you can be assured that if there are any changes in requirements to providing services in the ACT we will be implementing them as soon as we are aware. 

We will continue to communicate these changes via email to our clients, our social media and in salon. The best way to get the latest news is to follow us on Facebook and Instagram at @edenhairenergy

Should you have any questions or concerns about our response to COVID-19, please feel free to give us a call and we will be happy to walk you through our practices or make any special adjustments necessary should you feel that you need additional distancing or have any special requirements. 

If you have been unwell, have experienced cold or flu symptoms, have recently been exposed to others who are unwell or have travelled to any area which has become a hotspot, we ask that you kindly contact us as soon as possible to reschedule your appointment. 

Thank you to our wonderful guests for your continued support through these crazy times. 

Much love, 

Team Eden.

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Can I make an appointment?

As we emerge from lockdown we are catching up with the backlog of clients who missed appointments during our closure as well as moving into our busiest time of year. Bookings are quite limited for the remainder of 2021 however if you are after a hair colour, hair extension or smoothing treatment service we would LOVE to hear from you and see what we can do to help (please see point below for information about haircuts).

If you would like a booking or have an enquiry, please email us at info@edenhairenergy.com.au and we will get in touch as soon as possible.

But I just want a haircut!?

We have made the difficult decision to accept that we cannot currently take on any new clients for haircuts as a stand-alone service for the remainder of 2021.

We sincerely apologise if you’ve been waiting to hear from us as a new client for a haircut however at this point in time our cutting stylists simply do not have capacity to take on new clients for haircuts.

We currently have more colourists than cutters and our senior cutting team are only just able to service their existing client base. We really hope that this will change in the future as our team rebuilds and the lockdown rush settles down. We can still provide haircuts with colour services but unfortunately not as stand alone. This does not impact our existing haircut clients.

We are not currently taking new clients for haircuts as standalone services however we welcome expressions of interest from hair colour and hair extension clients – we can offer haircuts to new colour clients with colour services if we are able to find a booking time for you. Please email us at info@edenhairenergy.com.au

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients – this is why email is best – please email all enquiries to info@edenhairenergy.com.au.

I’ve been trying to book online but it isn’t working?

Our online booking is currently disabled until we get through our lockdown appointments – please email us if you’d like an appointment at info@edenhairenergy.com.au.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list 😊

Are you taking bookings for 2022?

Yes absolutely! Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.

As always, evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.

Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.

While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.

If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.

If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question – you guessed it, please email us 😊 We would love to hear from you and will get back to you as soon as possible.