Read our COVID-19 and lockdown update

Eden’s response to COVID and how we’re moving forward

Who would’ve thought this is where we would be, just four months into 2020?

What has happened to everyone’s New Years’ resolutions? Unsurprisingly, that’s been the last thing on my mind. 

The first half of this year has been crazy, and we wanted to touch base with you all to discuss what we’re doing and how we see things moving forward for us at Eden Hair during these uncertain times that are life post COVID (COVID-19). 

Back in March we were on the edges of our seats waiting to see how the Australian Government were going to respond to the Coronavirus pandemic. After a couple of very confusing days with new restrictions, revoked restrictions and evolving social distancing; hairdressing remained exempt from forced closures but with added spatial and hygiene requirements. 

The new normal at Eden looks like this:

Currently there are no other restrictions on how we can operate however we are taking further measures to keep our guests and team safe. These are in addition to our already stringent hygiene processes at Eden.

If you fall into any of the ‘vulnerable’ categories we want to make it easy for you to follow the government’s advice to stay home and encourage you to postpone your appointment for now. We will make seeing you a priority at the end of all this. 

If you have any questions on our procedures or recommendations on how we can better protect you and our community then, please, let us know

Our aim during this time is to be safe and we’ll do our absolute best to ensure you have an amazing experience.

What happens if hairdressers are asked to close in the ACT or Australia?

If community transfer becomes an issue, then it is likely that further restrictions or closure will occur. If this happens, we will continue to follow government advice.  

Our plan is to remain operating as long as we are allowed under any required precautions. 

However, if closures occur, we will have one person at the salon each weekday (Emma or myself), who will be taking phone calls, answering enquiries and emails as well as any retail sales. Dependent on restrictions we hope to arrange retail and voucher sales allowing for contactless payment and pickup options with the possibility of delivery.

We are currently researching options into setting up an online store for our website however this may take some time. 

Moving forward

For now, we have set up a new roster for our staff which utilises our time as best as possible while allowing for our staff to mostly return to full time hours. I would like to make a little shout out to Emma, throughout this uncertainty she has not faltered and has made sure her employees have been looked after. Thank you ☺ 

To minimise continued changes, we are working to the 6-month timeline predicted by the government and this new roster will be in place until the end of September; however will be reassessed regularly in the coming weeks and months as we learn more about how long these restrictions will be in place. 

And guess what? We have a new salon on the way! In our last blog we got to mention something fun coming up for the future of Eden Hair Energy. When everything settles down, we hope to switch to our new location – currently being built – in the DKSN precinct (located where the old motor registry in Dickson was). Before the pandemic, this was predicted to be occurring late in 2020. We are still moving forward however are at the mercy of the current situation. We imagine there will be delays and we will keep you all updated throughout this exciting new journey.

We want to extend our gratitude to all of you for your compassion and patience with us as we make the changes needed and work our way through contacting you all about your appointments. Stay safe and well during this crazy time and we hope we’ll see you soon.

Much love, Team Eden xx

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An Update For Our Wonderful Guests

Firstly, Thank you so much for your patience as we navigate through the changes that were announced by the Chief Minister on 27/9/21 and create a plan forward. Apologies in advance for so much info, there is a lot to cover.

Future bookings

You may have seen our update on our Instagram where we advertised a form where you can express interest in a future booking – Please note that we will be making contact with all of the people who had appointments during lockdown as a priority. However if you didn’t have an appointment scheduled during lockdown, here is the link to that form.

An outline of our plan

We know that we may still receive changes and updates from the government or simply find that some things in practice don’t work – so, we may still need to make further adjustments.

We aim to honour all pre-booked appointments, however, we may need to make some changes to some services, and will contact you by phone if this is the case.

Select services on offer

From what we understand we will be allowed to have a maximum of 5 clients in the salon at once until 29/10. This will mean we have limitations on how many colours and cuts we are able to do at any one time. As such, we have put together a list of services that we will be offering to get through the first 4-5 weeks coming out of lockdown:

  • 1/2 head foils
  • Balayage refresh
  • Regrowth tints
  • All over colours
  • Tint and foil packages (regrowth and 10 foils)
  • Trim or haircuts with colour services
  • Treatments with colour services such as plex and k18
  • Haircut as stand alone services (available on Monday and Tuesday only from 10 – 3:00) until 19/11/21
  • Cezanne smoothing treatments
  • Hair extension adjustments

We understand that many people will want to get the works and have a total makeover, however, to make our services available to more people, we have decided to limit all of our appointments to this reduced list of services initially.

This may be a smaller service than what you would like eg a half head of foils instead of a full head, or a balayage refresh instead of balayage lightening, but we can guarantee that you will feel transformed even with this slightly reduced service and we will form a plan moving forward for you to have everything you would like to have done as soon as possible.

To manage the number of people in the salon, we will have certain times allocated for hair cuts exclusively and the rest of the time will be for colour or extension appointments. We hope that these will be suitable for people, we will be doing the best we can within the framework we have to work in – we greatly appreciate your patience.

At this point in time, for the next 5 weeks we are offering haircuts as a stand alone service on Mondays and Tuesdays only.

Existing clients

Our existing clients are our highest priority when we reopen. As such, we are not taking any new clients at this time, however, we would love to look after new guests as soon as we are able to in the future and look forward to opening up appointments soon. We would encourage you to complete the form noted above if you would like to come in once we are open to new clients again.

We understand that our hair extension clients require the most urgent appointments and the stylists who offer this service will be working exclusively on catching up on extension clients until we have got through all those overdue.

A large number of our clients book in advance, often for the whole year. We will not cancel any future appointments as we believe that our commitment is first of all to those who have committed to us. We understand some bookings may need to be adjusted which we can do for you in the salon at your next appointment.

If you can come in through the day and through the week, we will have a much greater chance of being able to get you in sooner as we are nearly at capacity for our evening and weekend appointments until the end of the year.

If you need to get in touch, the best way to reach us is by emailing and we will get back to you as soon as we can. Please do not call us – we’ll call you. If you are concerned, please email.

Splitting our team across our two salons

We will be splitting our team up and working across our two Dickson salons to allow more clients for each stylist, so please double check the location when your confirmation message comes through.

Colour kits

In the meantime, we are still offering our colour kits until we reopen to our existing clients if you would like to colour your hair with your normal salon tint/toner to get you through to your next appointment – you can find all of the details about this on our Instagram or by giving us a call on 6262 8948.

Our colour kits and any of our retail ranges are available via click and collect during lockdown Monday – Friday 10:00 – 4:00, however, must be pre-arranged.

We can also post any of our retail ranges out to you. We are able to send any of the wonderful ranges we stock in the salon including ColourWow root touch up powder, Kevin Murphy, Davines, Pure, Clever Curl and more at a flat rate of $9.95 and free for orders over $100.

Thank you for reading this lengthy update – we will be in touch with you as soon as possible to arrange an appointment for you.