Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Eden’s response to COVID and how we’re moving forward

Who would’ve thought this is where we would be, just four months into 2020?

What has happened to everyone’s New Years’ resolutions? Unsurprisingly, that’s been the last thing on my mind. 

The first half of this year has been crazy, and we wanted to touch base with you all to discuss what we’re doing and how we see things moving forward for us at Eden Hair during these uncertain times that are life post COVID (COVID-19). 

Back in March we were on the edges of our seats waiting to see how the Australian Government were going to respond to the Coronavirus pandemic. After a couple of very confusing days with new restrictions, revoked restrictions and evolving social distancing; hairdressing remained exempt from forced closures but with added spatial and hygiene requirements. 

The new normal at Eden looks like this:

Currently there are no other restrictions on how we can operate however we are taking further measures to keep our guests and team safe. These are in addition to our already stringent hygiene processes at Eden.

If you fall into any of the ‘vulnerable’ categories we want to make it easy for you to follow the government’s advice to stay home and encourage you to postpone your appointment for now. We will make seeing you a priority at the end of all this. 

If you have any questions on our procedures or recommendations on how we can better protect you and our community then, please, let us know

Our aim during this time is to be safe and we’ll do our absolute best to ensure you have an amazing experience.

What happens if hairdressers are asked to close in the ACT or Australia?

If community transfer becomes an issue, then it is likely that further restrictions or closure will occur. If this happens, we will continue to follow government advice.  

Our plan is to remain operating as long as we are allowed under any required precautions. 

However, if closures occur, we will have one person at the salon each weekday (Emma or myself), who will be taking phone calls, answering enquiries and emails as well as any retail sales. Dependent on restrictions we hope to arrange retail and voucher sales allowing for contactless payment and pickup options with the possibility of delivery.

We are currently researching options into setting up an online store for our website however this may take some time. 

Moving forward

For now, we have set up a new roster for our staff which utilises our time as best as possible while allowing for our staff to mostly return to full time hours. I would like to make a little shout out to Emma, throughout this uncertainty she has not faltered and has made sure her employees have been looked after. Thank you ☺ 

To minimise continued changes, we are working to the 6-month timeline predicted by the government and this new roster will be in place until the end of September; however will be reassessed regularly in the coming weeks and months as we learn more about how long these restrictions will be in place. 

And guess what? We have a new salon on the way! In our last blog we got to mention something fun coming up for the future of Eden Hair Energy. When everything settles down, we hope to switch to our new location – currently being built – in the DKSN precinct (located where the old motor registry in Dickson was). Before the pandemic, this was predicted to be occurring late in 2020. We are still moving forward however are at the mercy of the current situation. We imagine there will be delays and we will keep you all updated throughout this exciting new journey.

We want to extend our gratitude to all of you for your compassion and patience with us as we make the changes needed and work our way through contacting you all about your appointments. Stay safe and well during this crazy time and we hope we’ll see you soon.

Much love, Team Eden xx

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.