Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Oily hair… We’ve all had it and NONE of us looks good with it.

Let’s get to the bottom of why we have it, where it comes from and what we can do to control it. 

Oily hair is from either an oversupply of your scalp’s natural oils, which comes from the sebaceous glands, from not shampooing your hair frequently enough or not using a shampoo that adequately cleanses your hair and scalp.

Getting the perfect balance of washes into your week can often be tricky. It all depends on how often you exercise, your hair texture/condition and what you’re using for shampoo and conditioner.

We recommend a prescriptive shampoo range if your scalp is overproducing natural oils (sebum).  Professional shampoos contain ingredients that provide a deep cleanse without the stripping effect you can get from non-prescriptive products.  You will find you get more time between washes just by using the correct products. Try a scalp cleansing scrub, our favourite is Davines Solu Sea Salt Scrub Cleanser.

Make sure you shampoo your hair TWICE! The first shampoo removes the dirt and any product build-up in your hair, the second cleanses the hair and scalp.

Another way to avoid the oil slick is to keep your conditioner away from your roots. The area of your hair that needs conditioning is your mid-lengths and ends. This is the part of the hair that is sensitised. The shampoo opens up the cuticle layer to remove dirt and product, the conditioner closes the cuticle, smoothing the hair shaft down giving hair a softer shinier feel.

A little note to all the clean freaks out there… Washing your hair too often can be just as bad as not washing it enough. It can overstimulate the scalp and excess oil production starts working to replace the natural oils being washed away. Eventually, your hair will become accustomed to how frequently you shampoo and stop releasing excess oil. 

Dry shampoo is your go-to during this phase.  Ask one of our stylists to conduct a thorough hair and scalp analysis to recommend the ideal take-home range for your hair and scalp.

Dry shampoo is your go-to during this phase.  

If ongoing oiliness and scalp problems are an issue for you, book in for a complimentary consultation where the team at Eden can conduct a thorough hair and scalp consultation to recommend the ideal treatment plan and take-home range for your hair and scalp.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at We would love to hear from you and will get back to you as soon as possible.