Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Pure Hair Colour

LOW AMMONIA + PPD (Para-phenylenediamine) FREE – Non-invasive colouring system for superior colour results

BIO-COLOURING SYSTEM – Pure Evolve is the first bio-enhanced permanent colouring system formulated with exclusive Pure Colour Pigment Retention Complex blended from 100% certified organic extracts and powerful phytonutrients

COLOUR PIGMENT RETENTION – Colour Pigment Retention provides triple guard protection for natural/artificial colour pigment against oxidization (free radicals), ageing (thinning and greying) and anti-fade (sunlight damage)

ANTIOXIDANT: Protects against creeping oxidization to slow down colour fade caused by free radicals

ANTI-AGEING: Defence against premature ageing caused by the loss of hair texture, pigment and density

ANTI-FADE: Shields against the harmful sunlight rays, which cause ageing and colour fade

PHYTONUTRIENTS (PLANT DERIVED NUTRITION) – Pure active phytonutrients, shea butter and glycerin provide powerful transformative peptide restorative and lipid hydration qualities

PYRAZOLE 5 – Pyrazole, or P5 as its commonly referred to, is a 5 sided molecular structure that reflects red light and provides a deeper and more dense penetration of colour into hair structure.

PURE formulas use modern, clean and green ingredients. Pure have developed and continue to develop safe, gentle and ecological products using a unique blend of organic extracts and vitamins that give strength, nourishment, protection and moisture to the hair and scalp. 

Australian Land Waste Plastic is used to make their Pure Haircare bottles, and Pure are committed to reducing plastics by reusing 100% Australian Land Waste Plastic to package their haircare products.

Low ammonia over ammonia free? 

Here’s why we selected a low content ammonia product over an ammonia free product.

To achieve professional results, currently all permanent hair colours require the use of ammonia or an ammonia substitute to be effective. Ammonia, or ammonia substitutes are the ingredient in hair colour which cause the cuticle (outside layer of the hair) to open and allow colour to penetrate the hair, making a permanent change.

 Ammonia free colours are either not permanent as they lack the power to penetrate deep enough in the hair, or, if they are permanent use a substitute to achieve the same result.

While in a perfect world we could have colour that is both effective and chemical free, ammonia is currently the most universally tested product of its type. Many ammonia substitutes have appeared over recent years only to be removed after being deemed unsafe after a few years on the market. The ammonia content in the Pure haircare is extremely low, providing the result required without the negative impacts of other ranges which are super effective but very drying due to excess ammonia. 

At Eden, we are always on the hunt for new technology that is safer for our team, guests and the environment. We are confident that the Pure range is the best choice for our salon. We are happy to report that many of our guests who have previously experienced sensitivity with other ranges don’t tend to with our Pure colours. However, if you are concerned or have experienced irritation with any colour before, please discuss this with one of our team when making your booking so we can perform a patch test prior to your colour service.

More Products

Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at We would love to hear from you and will get back to you as soon as possible.