Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Tips for colour fading

Colour fading… It’s REAL, but there are ways to keep it to a minimum.

The higher maintenance colours AKA – the ones that fade the most, are the vibrant fashion shades: reds, coppers or anything that is PURE reflect from vibrant pinks to soft subtle pastels.

It’s important to understand what the longevity of your colour will be before you undergo a service. That’s why the team at Eden have a focus on colour maintenance and home hair care during the consultation process. Our key tips are:

We suggest for many people who get foils or balayage to alternate their bookings with a toner/colour refresh. This prolongs your colour results but also the amount of processing damage you can get from further lightening. Great for times when you’re feeling like you’re getting ‘brassy’ or dull.

Other Eden hacks and tips:

Try not to wash your hair for a few days after your salon visit. Allow the time for the colour molecules to ‘set’  in your hair and your cuticle to close fully.

The hotter the water the more quickly your colour will fade try and keep the water a touch cooler when you/re shampooing your hair at home.

FAST FACT: Reds fade the quickest because they have the largest colour molecule.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.