Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Year in review 2019

2019 was a big year for us at Eden Hair Energy and we want to thank you all for coming along for the ride.

We are already well into 2020, so we wanted to pause for a moment and reflect on the year that was.

Welcoming New Team Members

We have had some amazing new members join the Eden team in the last twelve months. We welcomed three new stylists: 

With all this growth we realised we needed to add a new member to our admin team and welcomed Eboney at the end of November. Eboney will be working alongside Kate (me) in assisting you all with enquiries, appointments and anything else you might need. 

Who could forget the wonderful addition of our salon pupper, Cookie? Cookie joined us early last year and we certainly couldn’t imagine salon life without her now! She has settled into Eden and loves herself a good belly rub… she definitely isn’t shy. 

Congratulations Apprentices

2019 also saw Paris and Caitlyn complete their apprenticeships and move into senior positions. Their passion for hairdressing is inspiring and we couldn’t be happier for them both. Some of our most popular Instagram posts are work they’ve both created. If you haven’t already, check out our stylists’ work by following us @edenhairenergy on Instagram and Facebook.

Training and Upskilling

We continued our education commitment in the middle of the year with the whole team attending Hair Expo in Sydney. We got to see some amazing Stylists and Educators, including Jen Atkins (hairdresser to the Kardashians), Candy Shaw (THE balayage expert), Sharon Blain (a renowned hairdresser and educator with over 5 decades experience) and many more wonderful contributors.
Our amazing leader Emma had the honour of presenting as part of Hair Expo for the Australian Hairdressing Council (AHC) on a panel of registered training organisations and apprenticeship providers discussing the future of training delivery in the Hairdressing Industry. Eden is committed to continued education and we hope to provide opportunities for aspiring stylists to develop their skills both in our salon and beyond.
Emma was also part of an amazing panel who put together an interactive discussion on health and wellbeing called ‘Inside Out for Busy Women’. Emma and four other amazing businesswomen in the Canberra region hosted the event and discussed with a large group of ‘busy’ women what we can do to look after ourselves from their professional perspectives. She was amazing, incredibly informative I’m definitely not being biased!

The Eden team have attended additional training throughout the year with Educators such as Dario Cotroneo, Jaye Edwards (Edwards and Co.) and the Paul Mitchell Creative team. We are always looking for exciting training opportunities and hope to offer more for our team in 2020.

Can you keep a secret?

Lastly, we want to let you all in on a little secret… In late 2020 Eden will be moving! Don’t worry, it’s right around the corner from our current salon. 

We’ve been able to secure an amazing salon space in the new DKSN precinct. This new space will be thoughtfully designed to offer you all an amazing environment to enjoy your time with us. We will be updating you in the coming months on the new salon’s progress and what you can expect from us. 

Thank You

We would like to thank all of our beautiful clients who have visited and supported us in 2019. Let’s make 2020 even better. 

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.