Read our COVID-19 and lockdown update

Year in review 2019

2019 was a big year for us at Eden Hair Energy and we want to thank you all for coming along for the ride.

We are already well into 2020, so we wanted to pause for a moment and reflect on the year that was.

Welcoming New Team Members

We have had some amazing new members join the Eden team in the last twelve months. We welcomed three new stylists: 

With all this growth we realised we needed to add a new member to our admin team and welcomed Eboney at the end of November. Eboney will be working alongside Kate (me) in assisting you all with enquiries, appointments and anything else you might need. 

Who could forget the wonderful addition of our salon pupper, Cookie? Cookie joined us early last year and we certainly couldn’t imagine salon life without her now! She has settled into Eden and loves herself a good belly rub… she definitely isn’t shy. 

Congratulations Apprentices

2019 also saw Paris and Caitlyn complete their apprenticeships and move into senior positions. Their passion for hairdressing is inspiring and we couldn’t be happier for them both. Some of our most popular Instagram posts are work they’ve both created. If you haven’t already, check out our stylists’ work by following us @edenhairenergy on Instagram and Facebook.

Training and Upskilling

We continued our education commitment in the middle of the year with the whole team attending Hair Expo in Sydney. We got to see some amazing Stylists and Educators, including Jen Atkins (hairdresser to the Kardashians), Candy Shaw (THE balayage expert), Sharon Blain (a renowned hairdresser and educator with over 5 decades experience) and many more wonderful contributors.
Our amazing leader Emma had the honour of presenting as part of Hair Expo for the Australian Hairdressing Council (AHC) on a panel of registered training organisations and apprenticeship providers discussing the future of training delivery in the Hairdressing Industry. Eden is committed to continued education and we hope to provide opportunities for aspiring stylists to develop their skills both in our salon and beyond.
Emma was also part of an amazing panel who put together an interactive discussion on health and wellbeing called ‘Inside Out for Busy Women’. Emma and four other amazing businesswomen in the Canberra region hosted the event and discussed with a large group of ‘busy’ women what we can do to look after ourselves from their professional perspectives. She was amazing, incredibly informative I’m definitely not being biased!

The Eden team have attended additional training throughout the year with Educators such as Dario Cotroneo, Jaye Edwards (Edwards and Co.) and the Paul Mitchell Creative team. We are always looking for exciting training opportunities and hope to offer more for our team in 2020.

Can you keep a secret?

Lastly, we want to let you all in on a little secret… In late 2020 Eden will be moving! Don’t worry, it’s right around the corner from our current salon. 

We’ve been able to secure an amazing salon space in the new DKSN precinct. This new space will be thoughtfully designed to offer you all an amazing environment to enjoy your time with us. We will be updating you in the coming months on the new salon’s progress and what you can expect from us. 

Thank You

We would like to thank all of our beautiful clients who have visited and supported us in 2019. Let’s make 2020 even better. 

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An Update For Our Wonderful Guests

Firstly, Thank you so much for your patience as we navigate through the changes that were announced by the Chief Minister on 27/9/21 and create a plan forward. Apologies in advance for so much info, there is a lot to cover.

Future bookings

You may have seen our update on our Instagram where we advertised a form where you can express interest in a future booking – Please note that we will be making contact with all of the people who had appointments during lockdown as a priority. However if you didn’t have an appointment scheduled during lockdown, here is the link to that form.

An outline of our plan

We know that we may still receive changes and updates from the government or simply find that some things in practice don’t work – so, we may still need to make further adjustments.

We aim to honour all pre-booked appointments, however, we may need to make some changes to some services, and will contact you by phone if this is the case.

Select services on offer

From what we understand we will be allowed to have a maximum of 5 clients in the salon at once until 29/10. This will mean we have limitations on how many colours and cuts we are able to do at any one time. As such, we have put together a list of services that we will be offering to get through the first 4-5 weeks coming out of lockdown:

  • 1/2 head foils
  • Balayage refresh
  • Regrowth tints
  • All over colours
  • Tint and foil packages (regrowth and 10 foils)
  • Trim or haircuts with colour services
  • Treatments with colour services such as plex and k18
  • Haircut as stand alone services (available on Monday and Tuesday only from 10 – 3:00) until 19/11/21
  • Cezanne smoothing treatments
  • Hair extension adjustments

We understand that many people will want to get the works and have a total makeover, however, to make our services available to more people, we have decided to limit all of our appointments to this reduced list of services initially.

This may be a smaller service than what you would like eg a half head of foils instead of a full head, or a balayage refresh instead of balayage lightening, but we can guarantee that you will feel transformed even with this slightly reduced service and we will form a plan moving forward for you to have everything you would like to have done as soon as possible.

To manage the number of people in the salon, we will have certain times allocated for hair cuts exclusively and the rest of the time will be for colour or extension appointments. We hope that these will be suitable for people, we will be doing the best we can within the framework we have to work in – we greatly appreciate your patience.

At this point in time, for the next 5 weeks we are offering haircuts as a stand alone service on Mondays and Tuesdays only.

Existing clients

Our existing clients are our highest priority when we reopen. As such, we are not taking any new clients at this time, however, we would love to look after new guests as soon as we are able to in the future and look forward to opening up appointments soon. We would encourage you to complete the form noted above if you would like to come in once we are open to new clients again.

We understand that our hair extension clients require the most urgent appointments and the stylists who offer this service will be working exclusively on catching up on extension clients until we have got through all those overdue.

A large number of our clients book in advance, often for the whole year. We will not cancel any future appointments as we believe that our commitment is first of all to those who have committed to us. We understand some bookings may need to be adjusted which we can do for you in the salon at your next appointment.

If you can come in through the day and through the week, we will have a much greater chance of being able to get you in sooner as we are nearly at capacity for our evening and weekend appointments until the end of the year.

If you need to get in touch, the best way to reach us is by emailing info@edenhairenergy.com.au and we will get back to you as soon as we can. Please do not call us – we’ll call you. If you are concerned, please email.

Splitting our team across our two salons

We will be splitting our team up and working across our two Dickson salons to allow more clients for each stylist, so please double check the location when your confirmation message comes through.

Colour kits

In the meantime, we are still offering our colour kits until we reopen to our existing clients if you would like to colour your hair with your normal salon tint/toner to get you through to your next appointment – you can find all of the details about this on our Instagram or by giving us a call on 6262 8948.

Our colour kits and any of our retail ranges are available via click and collect during lockdown Monday – Friday 10:00 – 4:00, however, must be pre-arranged.

We can also post any of our retail ranges out to you. We are able to send any of the wonderful ranges we stock in the salon including ColourWow root touch up powder, Kevin Murphy, Davines, Pure, Clever Curl and more at a flat rate of $9.95 and free for orders over $100.

Thank you for reading this lengthy update – we will be in touch with you as soon as possible to arrange an appointment for you.