As we near the end of the year and the move into our new salon space; our schedules are becoming increasingly tight and we are doing our best to make the most of our time with each guest.

We have been fortunate enough to remain open for the duration of COVID-19 however we are still working with restrictions which means we are at approximately 2/3 of our regular capacity which has a direct impact on our small business and our team members.

Due to an increase in last minute cancellations and after much consideration, so we can continue to deliver our best service, we will be returning to our pre COVID cancellation policy, effective October 2020.

For those who are unwell or require testing, we do still ask that you call our team to reschedule your appointment and thank you for your consideration of our team and those around us.

Many of our current procedures relating to COVID-19 will remain in place for the foreseeable future. You can find an outline of these procedures in-salon at our styling stations.

Cancellation Policy:

At Eden Hair Energy, we understand how chaotic life can be at times. For this reason, we encourage you to book your appointments in advance, especially if there is a specific time, day or stylist that you require.

We will always do our best to accommodate your needs should you need to reschedule your appointment; however, cancellations can cause a significant loss of business (especially if we turn away clients that may have wanted the time you had booked). Therefore, we ask that if you need to reschedule, you do so two salon business days before your appointment.

Due to repeated cancellations, reschedules and no shows, we have been forced to implement the following deposit/booking fee and cancellation policy:

• We require a $50.00 deposit/booking fee for all services, except where the price is below $50 where we will require upfront payment when the booking is made. This will come off your service provided you don’t cancel or reschedule within 48 salon hours of your appointment.
• The first cancellation within 48 hours of appointment will result in your deposit/booking fee being forfeited. An additional booking fee will be required to make any future appointments.
• A second last-minute cancellation (within 48 hours of booking) or no show will result in you forfeiting $50.00 non-refundable deposit/booking fee as well as an additional $50.00 cancellation fee which will need to be paid in full before future bookings can be made.
• Further cancellations/no-shows to appointments will require us to take payment in full for the whole service to make any future appointments. Again, should you cancel/reschedule within 48 hours of the appointment the payment will be forfeited.
• We ask that you cancel any appointments via phone on 62628948 to make sure the message is received. If this is not an option for you, please email us at info@edenhairenergy.com.au.

We appreciate your understanding that this policy has been introduced because of significant loss of business caused by appointments being cancelled or rescheduled at late notice.

Please also note that although we send a reminder text to help you keep track of appointments, this message is sent 48 hours before your appointment and cancelling after the message is received will still incur a cancellation fee as it is within the time frame. We ask that you be mindful when you book your appointments of any conflicting arrangements and that you keep track of your own appointment.

You can view our full price list by clicking here, this is the document we use to quote hair services in salon however we aren’t able to provide any further information than what is listed here or 100% quotes until we see your hair in person.

If you are new to Eden or having a big change, the best thing to do is to book a complimentary consultation where you can meet your stylist, ask any questions and where we can make an assessment of your hair and provide an accurate quote.

If you wish to make your booking sooner we can always provide you with a full quote before we start any services at the time of your appointment.

Here at Eden Hair Energy, we strive to provide the best possible service and deliver results you love. If you leave the salon and find your colour, cut, products, extensions or style are not exactly what you were hoping for, we would greatly appreciate you letting us know.

We would love the opportunity to make you 100% happy, so if you are dissatisfied with the service provided, please contact us within one week of the original appointment and we will work together to find a solution at little or no further charge to you.

If you contact us more than one week after the original service date, you will be charged for any further services required at the regular price.

If you have purchased a product at Eden on our recommendation and find it isn’t right for you, please feel free to bring it back on your next visit (provided it is 70% full) and we will happily exchange it for something more suited to you.

Caring for your hair at home is just as important as regular in salon maintenance. At Eden Hair Energy we have a range of the best home care products available for purchase, allowing you to achieve optimum hair care with ease at home. Your stylist will be able to recommend the best products from our extensive range to maintain your colour, style, or treatment.

If you have any specific questions or concerns, please let us know and we can suggest a solution suited to you. Some of the treatments we offer in salon will require specific home care. This is part of the service we offer to you as professional hairdressers. If you choose not to follow the home care explained to you, unfortunately we cannot guarantee the durability of the service we have provided.

If you have purchased a product at Eden on our recommendation and find it isn’t right for you, please feel free to bring it back on your next visit (provided it is 70% full) and we will happily exchange it for something more suited to you.

It is with sadness that we must ask clients not to bring children, guests, partners or pets with you to your appointment due to spatial requirements and to ensure we can follow our strict hygiene processes.

Unfortunately there are no exceptions to this rule, we do not have waiting seats available for those who do not have an appointment and additional sanitisation of areas is very challenging for our team.

If you plan to come to your appointment early please call ahead as we have planned seating and your place may not be available until your appointment time.

We look forward to life after COVID-19 and returning to normal operations where we welcome children to accompany parents to their appointments as well as friends both fury and not (our own salon Puppy will not be present at the salon during this time).

We require confirmation of your appointment one day before your booking

Life gets busy! That’s why we send a confirmation text to remind you of your booking time and details two days before your appointment.

The message will request your confirmation by either responding YES to the message or phoning us at the salon to reschedule. You will also receive an email reminder if you have selected that option and provided us with your email address.

If we don’t receive a response to the message, our team will either call you and leave a voice message or send you a follow up email.

We require confirmation of your appointment so that we can appropriately plan our day and team as well as offer your appointment to anyone else on our cancellation list should you need to cancel or reschedule.

If your appointment is from Tuesday – Saturday please confirm by 3:00 PM the day before and if your appointment is on a Monday, please confirm by 12:30 PM Saturday.

If we haven’t received confirmation by the timeframes outlined above we will cancel the appointment and open it up to our cancellation list.

If this occurs any deposit will be surrendered and a new deposit will be required to make a new booking.

The Current COVID requirements for commercial spaces and hair salons are:

• Commercial spaces are allowed 1 person per 4 sqm. Our salon is 85 sqm which allows us to have a maximum of 21 people in our salon at any one time.
  
• 1.5m distance between clients. Half of our styling stations remain out of action and are there as markers for distance. We try to seat people in pods with their stylist to avoid any unnecessary contact with other team members or guests.

FUN FACT: Perhaps the most talked about business requirement of COVID, the ‘30-minute hair appointment restriction’ announced by Prime Minister Scott Morrison, never came into effect. 

After being announced the decision was later retracted at the following days cabinet meeting. Thankfully no ’30-minute hair appointments’ ever needed to occur. 

Currently there are no other restrictions on how we can operate however in addition to our already stringent hygiene processes at Eden we are continuing to do the following:

• our front door is no longer locked however, we do ask that you check to see that the entrance is clear of clients and team members before entering the salon as we are wanting to keep 1.5m distance between clients wherever possible
• After being brought through by a team member, we are asking all guests who enter the salon to wash and sanitise their hands before being seated
• all surfaces are being sanitised between each guest using a soap solution as well as a hospital grade disinfectant
• our towels and capes are (and always have been) used once and washed with a laundry sanitiser as well as detergent
• the team at Eden have completed the recommended COVID-19 infection control training
• your stylist will wash their hands between each guest, before touching, interacting, or making your beverages
• we have hand sanitiser and moisturiser at each station for guests and stylists to use throughout services and at the front desk for you to use when you leave
• our appointments are being booked to allow for our staff to ensure surfaces are cleaned and sanitised prior to your arrival. Where there is a short wait time for this to occur, take a seat in our waiting chair which is also sanitised and cleaned between guests, alternatively you may want to wait on our outdoor waiting seats.
• we are using compostable cups for your hot beverages and these are sent along with the rest of our waste to Sustainable Salons

Throughout COVID-19 we have adjusted our cancellation policy to make accommodations for those who may be unwell or were needing to be tested for the virus. 

As we near the end of the year and the move into our new salon space; our schedules are becoming increasingly tight and we are doing our best to make the most of our time with each guest.

We have been fortunate enough to remain open for the duration of COVID-19 however we are still working with restrictions which means we are at approximately 2/3 of our regular capacity which has a direct impact on our small business and our team members. 

Due to an increase in last minute cancellations and after much consideration, so we can continue to deliver our best service, we will be returning to our pre COVID cancellation policy, effective October 2020. 

For those who are unwell or require testing, we do still ask that you call our team to reschedule your appointment and thank you for your consideration of our team and those around us.