Answers to some of our frequently asked questions as we emerge from lockdown and enter the holiday season – November 2021

Colour

Your hair colour specialists in Canberra

Our colour specialists combine years of experience with premium hair colouring techniques, passion, creativity and in-depth industry knowledge to help you achieve your hair goals.

At Eden Hair Energy, we specialise in blonde, balayage, lived-in colour, colour corrections and complete colour transformations. Whether you’re after beautiful, natural tones, that perfect colour pop, or even unicorn hair – the Eden team at our Dickson hair salon have you covered.

Our team of experienced, hair colour specialists know that colouring your hair can be a big step. We want to ensure you have complete confidence in your decision before going ahead. As such, we offer all our customers a 15-minute complimentary consultation to plan your dream look which can be arranged to occur before or at the time of your appointment.

During your consultation we’ll go over:

  • Your hair ‘wants’
  • Your hair ‘needs’
  • Your lifestyle
  • Your budget
  • A colour maintenance plan to maintain your desired look

Fast-tracked transformations

There’s nothing worse than finding that dream hair colour, but then being told it’s going to take you half a year to achieve it. At Eden Hair Energy, we’re problem solvers – and our hair colour specialists have the perfect solution for you.

Introducing our Custom Colour service, a range of bespoke hair colouring solutions to help you achieve your dream hair in an excitingly short timeframe. Our Custom Colour service is designed to give you dramatic results, as quickly as (safely) possible. This intensive colour session involves one of our colour specialists dedicating a block of time (4 to 6 hours) to turning your hair dreams into a reality and start from $600 for a 4 hour sitting’. Naturally, for many it is preferred to do the journey over a number of sessions to allow the hair to recover between applications and to break the cost down, however Custom Colour Services are here as an option for those who want to see big change now.

All Custom Colour services begin with our 15-minute complimentary consultation to ensure optimal results. We encourage you to get in touch with our hair salon in Dickson to discuss your Custom Colour where we can provide more information on pricing.

Check out some of our most recent hair colour transformations on Facebook or Instagram.

Our Colour Range

LOW AMMONIA + PPD (Para-phenylenediamine) FREE – Non-invasive colouring system for superior colour results BIO-COLOURING SYSTEM – Pure Evolve is the first …

We use ‘Paul Mitchell – The Demi’ for toning/gloss treatments and semi-permanent colours. The Demi is ammonia free because it …

We are super excited at Eden to provide the first ever 100% natural professional hair colour that is also 87-99% …

Pricing

Service

6 WEEKS*

8 WEEKS*

10 WEEKS*

Tint/semi-permanent colour for regrowth before 2 pm on weekdays $97 $123 $128
Tint/semi-permanent colour for regrowth after 2 pm and on weekends $137 $163 $173

Service

Short Hair

Medium Hair

Long Hair

Extra-long Hair

Tint/semi-permanent colour for ends $145 $173 $201 $231
Semi-permanent colour back-to-back/all over (going from light to dark) From $207 From $224 From $302 From $331
On-scalp lightening - single application From $201 From $215 From $231 From $252
On-scalp lightening - double application From $215 From $231 From $278 From $315
All over lightening (virgin application) POA - Please book a complimentary consultation for a personalised quote. 
Toner/colour refresh/semi-permanent gloss colour $116 $138 $170 $194
¼ head of foils (regrowth) $121 $153 $179 $189
½ head of foils (regrowth) $163 $189 $200 $221
¾ head of foils (regrowth) $179 $205 $236 $263
Full head of foils (regrowth) $201 $212 $257 $275
¼ head of foils (going lighter) $142 $191 $207 $236
½ head of foils (going lighter) $191 $228 $243 $266
¾ head of foils (going lighter) $208 $243 $250 $275
Full head of foils (going lighter) $250 $266 $279 $302
Individual foils booked with another service (regrowth) *toner not included $4.70 $6.80 $8.90 $10.50
Individual foils booked with another service (going lighter) *toner not included $7.15 $8.20 $10.40 $13.75
Add tint/semi for regrowth to foil service (in addition to price for foil service) $26 $37 $47 $58
Add tint/semi for ends to foil service (in addition to price for foil service) $37 $47 $58 $68
Balayage lightening application/freehand highlights (includes base colour or double toner) From $231 From $265 From $288 From $310
Balayage refresh (up to 10 foils of F/H highlights) From $194 From $207 From $217 From $254
Tint and foil package (regrowth)
*toner not included
$138 $170 $182 $192
Tint and foil package (regrowth) before 2 pm on weekdays *toner not included $116 $142 $151 $170
Tint and foil package + ends refresh *toner not included $160 $187 $198 $209
Botanical tint (ends) $145 $173 $201 $231
High fashion colours (in addition to price for colour service) $44 $55 $66 $77
Lightening shampoo to prepare for colour $37 $47 $58 $68
Double toner with colour service (in addition to price for colour service) $37 $47 $58 $68
Colour removal $145 $173 $201 
Colour correction POA - Please book a complimentary consultation for a personalised quote. 

Cut & Colour Promo

Short Hair

Medium Hair

Long Hair

Extra-long Hair

Trim (with colour service) before 2 pm on weekdays $51 $59 $70 $77
Trim (with colour service) after 2 pm and on weekends $59 $67 $80 $95
Restyle (with colour service) before 2 pm on weekdays $63 $74 $81
Restyle (with colour service) after 2 pm and on weekends $71 $84 $89 $92
Fringe trim (with colour service) $16

How long is my hair?

As you probably noticed in our pricing list above, most of our pricing is based on the length of your hair. If you’re wondering how long your hair is, in terms of pricing for hairdressing services, below is a guide to help you:

Please note that if you have very thick hair, it may attract an additional charge if extra time and product is needed.

Can I make an appointment?

As we emerge from lockdown we are catching up with the backlog of clients who missed appointments during our closure as well as moving into our busiest time of year. Bookings are quite limited for the remainder of 2021 however if you are after a hair colour, hair extension or smoothing treatment service we would LOVE to hear from you and see what we can do to help (please see point below for information about haircuts).

If you would like a booking or have an enquiry, please email us at info@edenhairenergy.com.au and we will get in touch as soon as possible.

But I just want a haircut!?

We have made the difficult decision to accept that we cannot currently take on any new clients for haircuts as a stand-alone service for the remainder of 2021.

We sincerely apologise if you’ve been waiting to hear from us as a new client for a haircut however at this point in time our cutting stylists simply do not have capacity to take on new clients for haircuts.

We currently have more colourists than cutters and our senior cutting team are only just able to service their existing client base. We really hope that this will change in the future as our team rebuilds and the lockdown rush settles down. We can still provide haircuts with colour services but unfortunately not as stand alone. This does not impact our existing haircut clients.

We are not currently taking new clients for haircuts as standalone services however we welcome expressions of interest from hair colour and hair extension clients – we can offer haircuts to new colour clients with colour services if we are able to find a booking time for you. Please email us at info@edenhairenergy.com.au

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients – this is why email is best – please email all enquiries to info@edenhairenergy.com.au.

I’ve been trying to book online but it isn’t working?

Our online booking is currently disabled until we get through our lockdown appointments – please email us if you’d like an appointment at info@edenhairenergy.com.au.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list 😊

Are you taking bookings for 2022?

Yes absolutely! Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.

As always, evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.

Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.

While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.

If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.

If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question – you guessed it, please email us 😊 We would love to hear from you and will get back to you as soon as possible.