to some of our frequently asked questions as we emerge from lockdown and enter the holiday season – November 2021

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Name: Eden Hair Energy
Address: G02/19 Challis Street, Dickson, ACT, 2602, Australia
Telephone: (02) 6262 8948

It’s Time To Rebuild: A Note From Our Salon Owner, Emmalene

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December 6, 2021

It’s no surprise to anyone that 2021 has been a hugely transformative time for many people across all different fields. …

An Update on Some Team and Business Changes

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October 13, 2021

Once again we thank you for your patience as we navigate through the appointments missed during lockdown. If you had …

7 Tips For Trimming Your Own Fringe in Lockdown

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September 16, 2021

At Eden Hair Energy we’re here to help, even in lockdown. In this article, we give you our top tips for trimming your own fringe in lockdown.

6 Things you can do to your hair during lockdown (that don’t include DIY cutting or colouring)

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September 13, 2021

At Eden Hair Energy, we understand that it can be tempting to colour or cut your hair at home yourself …

Why We Don’t Recommend Using Store-Bought Colour During Lockdown

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September 9, 2021

Lockdown can make us do crazy things, especially when it comes to our hair! At Eden Hair Energy, we get …

Eden’s ongoing response to COVID-19

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May 29, 2021

In 2020 all our lives changed with the news of the virus COVID-19. We were extremely fortunate in the ACT …

What Our Clients Say

Eden Hair Energy

4.6

Based on 125 reviews

See all reviews Write a review

Eden Hair Energy

4.7

Based on 95 reviews

See all reviews Write a review

A big shout out for Maria who did an absolutely amazing job on my hair today❤️it was exactly what I wanted - perfection x

Helen Calderwood

09:53 10 Dec 21

Treat yourself, great colourist and a relaxing vibe 💕

Karen Pollard

06:37 19 Nov 21

Have been seeing Paul at EHE for 2/3 years now and have never been disappointed. People are continually shocked when they find out my colour isn’t natural. He takes the time to sit and talk through what I want and advises if he thinks it will suit or not - if it won’t we work together to find something that does. A good consistent hair dresser is so hard to find and am so happy to have found EHE and Paul 🥰😊

Kaitlin Mcdonald

00:40 13 Nov 21

everyone was super kind and sweet, made me feel super comfortable the whole time! and my hair looks amazing!! ❤️

Carrie Sophia

09:51 26 Oct 21

Had an amazing appointment today with JT. She was kind, friendly and did her best to achieve a cut and colour I had shown her in a pic. Totally blew it out of the park and the final product was beautiful. So glad for Jade's time today. Can't wait to see what our next appointment brings!

Amanda Camilleri

09:30 22 Oct 21

Have been going to Eden for years, and not once have I left feeling less then glamorous! They are amazing will colour and work with what suits your face best!

Anna Morrissey

08:46 20 Oct 21

The vibe of the salon is excellent and I always receive compliments on my hair after visiting Eden. The team are warm and inviting and I can always trust Paris to colour my hair beautifully!

Zoe Hannah-Whitehouse

02:01 23 Jul 21

Always impressed with the care, quality and results!

Nic Agius

08:26 09 Jul 21

Fabulous people and focus on customer happiness!!!

Andrea Mosler

00:13 08 Jul 21

Ally and the Eden Hair Energy team are the absolute elite in Canberra hair care. Every session with Ally leaves me feeling fresh, with beautiful HEALTHY hair. I could not recommend Eden Hair Energy enough, such a beautifully inclusive environment to unwind and feel pampered in.

Keely Dwarte

07:47 30 Jun 21

Michael Mahar

09:39 24 Jun 21

Awesome and very friendly service. Thankyou to Paul who did a excellent job and Was very talented.

Jemma Harvey

04:48 24 Jun 21

Mum and I are visiting Canberra for the weekend from Sydney, we booked into Eden for a shampoo and blowdry, we had a great experience! Our stylist took lots of time to achieve the looks we wanted, the salon is gorgeous and I’m obsessed with my new hairbrush I bought too! Thanks so much guys!

Laura Wilkes

11:28 19 Jun 21

Amazing service, Ally and staff were super friendly and used Kevin Murphy products-my fave!

H M

08:25 18 Jun 21

Rachelle French

05:44 16 Jun 21

Had a wonderful session with Paul today.Prior to the cut, Paul led a discussion that focussed on what I was looking for with my hair. He then provided his thoughts, and gave a really easy to understand description of what he meant/how it would play out. I really appreciated having this time prior to the cut, especially at the end when I saw the vision come to life!10/10 cutting skills, 10/10 washing skills, 10/10 styling! Thank you so much Paul!The salon itself was also wonderful. The ceilings are high and the client chairs are well spaced out. The acoustics were great, I could hear my stylist and I didn't feel overwhelmed by the sound of dryers/other clients conversations. The music was a good volume too.The chairs (at the mirror and the basin) were very comfortable and a coat rack was provided. I couldn't find a hook for my handbag though and thus kept mine on the bench instead (there was ample space for this though).Thanks for a wonderful experience Eden Hair Energy ☺️

Shelly Gallagher

04:19 14 May 21

Absolutely amazing at what they do ! Love how relaxed and glamorous I feel when I leave Eden hair xx

Charlee Cremerius

09:52 16 Apr 21

Fabulous hairdressers! I have been visiting Eden Hair for about 4 years and I wouldn’t dream of changing. I would highly recommend Paris for high fashion colour work :)

Amanda Swadling

05:52 11 Apr 21

Eden Hair Energy is truly the best salon in Canberra, I've been a customer for almost a year now and would not go anywhere else!The team is incredibly friendly and so accomodating, which really adds to the already high quality of service. I am very picky when it comes to my hair, I like to be really blonde and have very long beaded extensions, and every appointment without fail I walk out looking better than my last.I have never been anything short of completely satisfied every time I come in, and I now have my dream Barbie blonde hair thanks to my stylist Tamikha and all the team at Eden!If you're considering Eden as your new salon I cannot recommend them enough, you will be listened to, taken care of and incredibly happy with your results.

Arabella Edwards

05:02 13 Mar 21

I have struggled for years to find a hair dresser I like. However, ever since I have started going to Emma at Eden Hair Energy I have never regretted it! Emma does such an amazing job with my hair every time I visit.

Jessica M

09:01 02 Mar 21

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Address

G02/19 Challis Street, Dickson ACT 2602

Opening Hours

Tuesday - Friday: 10am - 8pm
Saturday: 9am - 3pm
Sunday, Monday & Public Holidays: Closed

Phone

(02) 6262 8948

Can I make an appointment?

As we emerge from lockdown we are catching up with the backlog of clients who missed appointments during our closure as well as moving into our busiest time of year. Bookings are quite limited for the remainder of 2021 however if you are after a hair colour, hair extension or smoothing treatment service we would LOVE to hear from you and see what we can do to help (please see point below for information about haircuts).

If you would like a booking or have an enquiry, please email us at info@edenhairenergy.com.au and we will get in touch as soon as possible.

But I just want a haircut!?

We have made the difficult decision to accept that we cannot currently take on any new clients for haircuts as a stand-alone service for the remainder of 2021.

We sincerely apologise if you’ve been waiting to hear from us as a new client for a haircut however at this point in time our cutting stylists simply do not have capacity to take on new clients for haircuts.

We currently have more colourists than cutters and our senior cutting team are only just able to service their existing client base. We really hope that this will change in the future as our team rebuilds and the lockdown rush settles down. We can still provide haircuts with colour services but unfortunately not as stand alone. This does not impact our existing haircut clients.

We are not currently taking new clients for haircuts as standalone services however we welcome expressions of interest from hair colour and hair extension clients – we can offer haircuts to new colour clients with colour services if we are able to find a booking time for you. Please email us at info@edenhairenergy.com.au

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients – this is why email is best – please email all enquiries to info@edenhairenergy.com.au.

I’ve been trying to book online but it isn’t working?

Our online booking is currently disabled until we get through our lockdown appointments – please email us if you’d like an appointment at info@edenhairenergy.com.au.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list 😊

Are you taking bookings for 2022?

Yes absolutely! Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.

As always, evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.

Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.

While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.

If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.

If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question – you guessed it, please email us 😊 We would love to hear from you and will get back to you as soon as possible.