to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Afterpay and ZipPay

Name: Eden Hair Energy
Address: G02/19 Challis Street, Dickson, ACT, 2602, Australia
Telephone: (02) 6262 8948

You asked - we answered. We’re excited to now offer our guests Afterpay and ZipPay as payment methods at Eden!

At Eden Hair Energy, we value our clients. We received several requests for Afterpay and ZipPay, and were excited to be able to make it happen. What many don’t realise, though, is that these payment methods have associated fees that are significantly higher than any other payment method – more than 5 times the cost/percentage of regular EFTPOS fees!

Part of the agreement with Afterpay and ZipPay is that we, as a business, cannot pass these fees on as a surcharge, as you may have seen some businesses do with American Express or even regular EFTPOS fees. Unfortunately, providing these payment methods adds significantly to the cost structure of a small business. So, while we’re excited to be able to provide this service, we’ve had to carefully consider how we can do so.

Terms and Conditions

Afterpay and ZipPay are available at Eden Hair Energy under the following terms and conditions:

Minimum spend $200 (services and products included)
Pre-approval for the use of Afterpay or ZipPay as a payment method at Eden is required prior to the commencement of a hair service. Should Afterpay or ZipPay be requested during a hair service, we have the right to decline your request or adjust the service price.
Services where Afterpay or ZipPay are used will be quoted and charged at full list price. This means the total cost may be higher than what you see on our service price list (where some items/costs of your services may be absorbed by other items of your service).
Afterpay and ZipPay are not available in conjunction with any other offers, discounts of promotions on hair services or products.
Any refunds required from an Afterpay or ZipPay transaction require processing through Afterpay or ZipPay directly and are subject to their timeframes, fees and T&Cs.

Signing up to either payment platform is simple. However, we encourage you to set up your account before your appointment so we can dedicate your allocated appointment time to looking after your hair.

Please note: We always do our best to provide the most accurate quotes possible for services before we begin. However, sometimes unforeseen additional time or product may be needed to achieve the perfect result, which can alter the cost of your service. However, we’ll ensure you’re kept up to date with any additional steps needed so that you have the option of whether to proceed in a way that will vary your original quote.

What Our Clients Say

Eden Hair Energy

4.6

Based on 137 reviews

See all reviews Write a review

Eden Hair Energy

4.8

Based on 93 reviews

See all reviews Write a review

Nothing but positive things to say about this place. Paul is a wonderful hairstylist and the reception and assistance team is always enthusiastic and friendly

ishofficial

06:04 12 May 22

Exceptional hairdressing salon. The staff are highly skilled and put so much effort into making their customers feel like VIPs. I would not go anywhere else for my hair. Thank you so much Eden Hair Energy.

Meg An

03:28 07 May 22

Angelina Tozer

03:13 08 Apr 22

Issy Lissy

04:39 01 Apr 22

Had another wonderful session with Paul today!I would recommend him to everyone but then I'd never be able to get an appointment!Paul is especially great with thick hair. Ive really struggled finding a stylist who can work with my hair and I've left every session with Paul feeling delightful and 100% satisfied with the cut.The salon itself is also wonderful. The ceilings are high and the client chairs are well spaced out. The acoustics are great, you can always hear the stylist and I don't feel overwhelmed by the sound of dryers/other client conversations. The music was a good volume too.The chairs (at the mirror and the basin) are very comfortable and a coat rack is provided. They don't have hooks for handbags, though I haven't actually raised with them to have them installed. I keep my bag on the bench instead (and there is ample space for this).Thanks for another wonderful experience Eden Hair Energy ☺️

Shelly Gallagher

01:05 30 Mar 22

I had an appointment with Paul for my first ever hair colouring and was one of the best experiences in a hair salon ever! The colour came out so great and I'm in love with it! Love the haircut! Thanks so much for being amazing. I'm already looking forward to my next appointment.

Nandana Odayammadathu

23:02 27 Mar 22

I’m extremely happy with my haircut today. I have to thank Ash for an amazing job and also for understanding my needs. Thank you 😊

Cris O

03:52 26 Mar 22

Ellie Stewart

03:57 09 Mar 22

Always have an amazing experience at Eden. The team are wonderful and really look after my curly hair!

Rachel Siobhan

02:55 05 Mar 22

Had my hair done by Noelle and she did an amazing job with my hair, toning it down to exact what I was looking for! Would definitely recommend

Ingrid Petersen

03:17 24 Feb 22

Nicola

02:46 19 Feb 22

Eden Hair is outstanding! Super lucky to have found such a fantastic hairdressers that really care/take care of clients, and provide such a great service.Left feeling amazing thanks to Maria!

Georgia Conway

03:46 04 Feb 22

A big shout out for Maria who did an absolutely amazing job on my hair today❤️it was exactly what I wanted - perfection x

Helen Calderwood

09:53 10 Dec 21

Treat yourself, great colourist and a relaxing vibe 💕

Karen Pollard

06:37 19 Nov 21

Have been seeing Paul at EHE for 2/3 years now and have never been disappointed. People are continually shocked when they find out my colour isn’t natural. He takes the time to sit and talk through what I want and advises if he thinks it will suit or not - if it won’t we work together to find something that does. A good consistent hair dresser is so hard to find and am so happy to have found EHE and Paul 🥰😊

Kaitlin Mcdonald

00:40 13 Nov 21

everyone was super kind and sweet, made me feel super comfortable the whole time! and my hair looks amazing!! ❤️

Carrie Sophia

09:51 26 Oct 21

Had an amazing appointment today with JT. She was kind, friendly and did her best to achieve a cut and colour I had shown her in a pic. Totally blew it out of the park and the final product was beautiful. So glad for Jade's time today. Can't wait to see what our next appointment brings!

Amanda Camilleri

09:30 22 Oct 21

Have been going to Eden for years, and not once have I left feeling less then glamorous! They are amazing will colour and work with what suits your face best!

Anna Morrissey

08:46 20 Oct 21

The vibe of the salon is excellent and I always receive compliments on my hair after visiting Eden. The team are warm and inviting and I can always trust Paris to colour my hair beautifully!

Zoe Hannah-Whitehouse

02:01 23 Jul 21

Always impressed with the care, quality and results!

Nic Agius

08:26 09 Jul 21

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Address

G02/19 Challis Street, Dickson ACT 2602

Opening Hours

Tuesday - Friday: 10am - 8pm
Saturday: 9am - 3pm
Sunday, Monday & Public Holidays: Closed

Phone

(02) 6262 8948

Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.