Answers to FAQs in relation to bookings, getting in touch and COVID – March 2022

Enquire to Book

Please complete the booking enquiry form below

We are experiencing a high demand for our services and are working to grow our team but in the meantime our fabulous stylists are quite heavily booked. If you would like to make an appointment, please complete the following details and we will be in touch with you as soon as possible.

Please note:

  • Evening and weekend appointments are currently available to existing clients or by our cancellation list only
  • While there may be a longer wait than you would like to secure a booking, we will book you in at the next available time and can add you to our cancellation list to hopefully get you in sooner
  • Appointments are emailed to our cancellation list before they are advertised on Instagram and may sometimes be short notice, they are first in best dressed. If we don’t fill an appointment by the cancellation list we will open it up on Instagram
  • All bookings require a non refundable $50 booking fee to be paid at the time of making an appointment - please review our policies (link to policies and FAQ page) before making a booking
  • We really, really want to do your hair so if we are unable to fit you in now please keep us in mind in the future as we grow our team and hope to have more availability across the coming months

FAQs in relation to bookings and getting in touch

We are experiencing a high demand for our services and are working to grow our team but in the meantime our fabulous stylists are quite heavily booked.

If you would like to make an appointment, please complete this form and we will be in touch as soon as possible. Alternatively, you can give us a call on 02 6262 8948 our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

While we may not be able to make a booking until further in the future than what you’d like, we are often experiencing cancellations due to people being impacted by COVID. We can add you to our cancellation list which we update every day. It is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

We hope to be able to add online booking to our services again soon as we continue to rebuild our team and the impact of the pandemic ease.

Believe it or not we are still playing catch up from lockdown 2021. We have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls but we will get back to you as soon as we can.

If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Eden Hair Energy and Canberra Hair Extensions are now both located at G2/19 Challis Street

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. You can join our cancellation list by letting our team know or by ticking the ‘join cancellation list’ box on our booking enquiry form. We email out weekly updates of appointments that have become available by cancellation and once you have an appointment at the time you want you can unsubscribe whenever you like.

If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list.

If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Eden Hair Energy and Canberra Hair Extensions are now both located at G2/19 Challis Street

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

Many of our regulars book 6 – 12 months of appointments in advance which is why we often have limited availability. Afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.

Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

Please note that evening and weekend appointments are currently available to existing clients or by our cancelation list only.

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.

While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.

If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again if we can’t take your call the best way to reach us is by email.

If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

If we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.

Booking Fee

All bookings require a $50 booking fee to be paid at the time of making an appointment. This can be done over the phone or by directing it to our PayPal and emailing a screenshot of the payment to info@edenhairenergy.com.au.

Cancellation Policy

Before making a booking, please click here to familiarise yourself with our cancellation, no-show and lateness policies.