Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

The Gospel of short hair styling products.

Not all short hair is the same, but it does all have one thing in common: for great-looking hair, you need a great product. There are so many variables that determine the best product for your crop. This is why going with a recommendation from your stylist is crucial to getting the right product for you. When choosing a product to work with we need to see and feel your hair texture. Depending on how thick or fine your hair is has a huge impact on product choice. Also, the natural texture, wave, curl or smoothness of your hair plays a part in what the product can do.

If you want texture, definition and hold look no further than Kevin Murphy’s Knight Rider. It allows you to piece your short hair giving edgy definition and separation. Start with a small amount, you can always add more. Warm it up in your hands before applying to your hair and shaping to your desired shape.

We also love Kevin Murphy Touchable – spray wax for a lighter touch of wax than traditional styling products. You can either spray directly onto your hair or spray into your hand and apply like you would your traditional waxes and then piece away!

Volume: No one likes flat hair! (except for when you do want flat hair in which case skip to smoothing). We have a great range of volumizing products including Kevin Murphy Body Mass which actually stimulates the hair to become fuller or Anti-Gravity which is a gorgeous lavender based volumizing spray or lotion, the foundation for any good style!

So, you’re after some smoothing… To all our friends with thick or coarse hair, these recommendations are for YOU!

Controlling heavy hair can be a gruelling task, especially if your thick hair has curl or wave to it. Everyone with this type of hair will know the dreaded MUSHROOM look if your hair isn’t smoothed correctly. Kevin Murphy Smooth Again smoothing lotion or BioSilk Therapy Treatment Oil are our go-to products for assisting us in smoothing out the unwanted volume for short styles. Word of warning though: A little goes a long way.

Short, curly hair is such a gorgeous look but finding the perfect product to support your curls in a shorter shape can be hard! We love Kevin Murphy Hair Resort spray or lotion, a gel-based product which helps boost and define curls.

Our other go-to product for shorter curls is the Wow Dream Coat spray for curly hair, which is a super light, weightless and fragrance-free, spray that is ideal for naturally air-dried hair. If your hair is dry and lacking moisture we recommend a curl cream for extra nourishment. And of course, you can’t go past the Curly Girl Method Favourite Davines Curl Cream and Curl Controller. 

Kevin Murphy Killer Curls is another favourite to scrunch, soften and define spiral shapes.

As you can see the variety is huge. If still haven’t found ‘the one’ when it comes to your short hair product, or simply want to change it up, book an appointment to come and see the team at Eden Hair Energy and we can give you a range of fun options to try.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.