Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

The process of going blonde

If you have ever dreamed of going lighter, you may be curious about the process and if you have gone from dark to light, you’ll remember all the different stages well. The evolution of taking your hair lighter is unique to everyone and depends on a range of different factors. In most cases, it takes multiple colour services to achieve the perfect blonde.

There are several things your stylist will assess when deciding the best approach to lightening your hair.

Sometimes there is only so much we can determine by visually examining your hair and we may want to do a ‘test’ strand to see how your hair responds to a lightening service before we begin. This would ideally be done before the day of the service which is why we suggest coming in for an initial consultation before your booking. It’s helpful to disclose your entire hair history to your colourist so they can accurately predict the results and formulate the best colours to take your hair lighter.

Once you’ve had a thorough consultation and hair analysis, your stylist will create a hair plan best suited for your goals. Usually this will include suggesting an initial series of lightening session spaced 5-10 weeks apart. You will soon learn the blonde addiction is real and while we know you want to be your dream colour ASAP, taking your time will pay off in achieving a better blonde and keeping your hair intact in the end.

Keeping the integrity and condition of the hair healthy is always our highest priority so your stylist will recommend a bond-building treatment range such as Olaplex that rebuilds the disulphide bonds in the hair that breaks down causing hair damage. With Olaplex included in your colour services, you will obtain better lightening results with less damage, faster.  

Once your desired hair is achieved, we will recommend a maintenance schedule which will generally be re-touch appointment every 6-12 weeks, paired with a home haircare regime to maintain your colour and repair your hair between salon visits.

But what about the dreaded orange stage? It is true, as we touched on before your hair will ‘throw’ shades of red, orange and yellow during the lightening process. This is natural and happens to all hair as you go lighter. The good news is we can ‘tone’ hair at any shade. The bad news is that we need to tone the whole hair as light as the darkest (reddest) part of the hair – That means that if part of your hair (usually the roots) lightens perfectly and the ends only lighten to an orange colour, we will most likely need to tone your whole hair to a darker shade. At times this can feel that you haven’t seen a whole lot of change, but it is generally preferred by most to the alternative which is an uneven colour with warmth showing in some areas. 

In most cases, it can take approximately four colour applications to achieve your goal colour however our goal is to help you enjoy every stage of the process and rest assured we will be doing our best to get you there as quickly as possible. Once you go blonde you may not go back, so it’s a great opportunity to experience colours you may have never tried before. 

Book in for a complimentary consultation to discuss your lightening journey with our team today.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at We would love to hear from you and will get back to you as soon as possible.