Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Treatments, smoothing and perms

Treatments - because healthy hair is beautiful hair

Hair smoothing treatments

At Eden Hair Energy, we wouldn’t want to do anything to your hair that we wouldn’t do to our own. As such, we no longer offer permanent hair straightening services as we found it to be too damaging and often left clients dissatisfied.

We are excited, however, to offer you two amazing hair smoothing treatments that offer a 95% frizz reduction that can last up to 5 months! Chi Enviro Smoothing Treatment and Cezanne Smoothing Treatment.

Both of our smoothing treatments are formaldehyde free and extremely gentle and nourishing for your hair. This means that even the most dry and damaged hair can be improved by the treatments.

Which smoothing treatment is best for me?

Both treatments reduce frizz and last for roughly the same time. However, there are some key differences between the two.

Chi Enviro Smoothing Treatments act subtly relaxing curls and reducing frizz. So, if you like to wear your hair with a natural wave/curl, but without the frizziness and challenge of managing it, this treatment is for you.

Cezanne Smoothing Treatments offer a maximum reduction in curl along with frizz reduction. So, if you like to wear your hair blow dried/straightened, with minimum styling time, this treatment is for you.

Chi Enviro is a revolutionary treatment that eliminates up to 95% of frizz, relaxes curl and instantly adds amazing shine, …

Eden is delighted to have Cezanne on our salon shelves. The name Cezanne is based on a famous French artist …

Hair ‘health-boost’ treatments

Whether your hair is feeling a little dry or isn’t looking its bright and brilliant best, a hair treatment could be exactly what you need. Treatments are, in essence, a richer version of your daily hair care shampoos, conditioners, leave-in treatments and masks. They deliver a concentrated dose of goodness to your hair to restore moisture, revive softness and bring back glossy shine.

Choosing a hair treatment is less about your hair type and more about your hair needs. At Eden Hair Energy, our expert hair stylists can help identify what your hair needs most, whether it be hydration, repair or a nutrient boost.

K18 repairs hair damaged by colouring, bleaching, straightening and thermal styling while also protecting the hair when colouring and bleaching. …

Inspired by the latest skincare ingredients, the TREAT.ME range is a collection of ‘made-to-order’ in-salon treatments that deliver deep conditioning, shine and …

Available as an upgrade treatment in salon but also available to purchase for home, these masques provide deep conditioning, strength …

Chi Enviro is a revolutionary treatment that eliminates up to 95% of frizz, relaxes curl and instantly adds amazing shine, …

Eden is delighted to have Cezanne on our salon shelves. The name Cezanne is based on a famous French artist …

Eden loves all things natural. Naturaltech is a line of the Davines product range, one of the brands we’re proud …

Olaplex is a revolutionary three-step hair treatment which has the ability to both repair and rebuild your hair, from the …

Vitaplex is a 3-part biomimetic repairative treatment system that rebuilds and replicates the natural structure of your hair, allowing you …

Perms

Perming, best known for its popularity in the 80s, has made a major comeback in the last few years. If you’re looking for hair perming in Dickson, Eden Hair Energy is proud to have two amazing senior stylists, Paul and Maria, to help you who specialise in perming.

The perming process

Perming is a permanent process which includes two main steps:

  1. Firstly, the hair is shampooed thoroughly to remove any buildup. The perm is then ‘wound’ which is where every section of your hair is wrapped around a perm ‘rod’. These vary in size depending on the desired curl size. Once ‘wound’, a solution is applied to your hair. This actively breaks down the bonds on the inside of your hair, and is left to process.
  2. The next step involves rinsing the solution and reapplying another solution that puts the bonds back together – and a permanent curl is formed.

It’s important to note that, due to the damaging nature of the process, perming is only suitable for hair that’s currently in a strong and healthy condition.

Before having a perm at Eden Hair Energy, it’s essential that you have a consultation with one of our stylists to assess your suitability to the treatment. Consultations are offered free of charge and can be done separately to your appointment or at your appointment.

It is important to know that once you have had a perm you cannot wet or wash your hair for 24 hours as this will destroy the curl and the perm will not last.

Pricing

Should you wish to have a treatment with another service, please let us know at the time of booking. This allows us to ensure we allocate enough time for you to enjoy the full experience and get the most out of your service.

Service

Short Hair

Medium Hair

Long Hair

Olaplex/Vitaplex (Step 1, 2 and 3) $65 $75 $85
Olaplex/Vitaplex (Step 1 and 2) $40 $45 $50
Olaplex/Vitaplex (Step 2) $20 $25 $30
Kevin Murphy masque upgrade $15 with another service
Kevin Murphy ‘Treat Me’ range + extended head massage $40-$50
Chi and Cezanne smoothing treatments $305 $395 $445
Perms $210 $341 $467

How long is my hair?

As you probably noticed in our pricing list above, most of our pricing is based on the length of your hair. If you’re wondering how long your hair is, in terms of pricing for hairdressing services, below is a guide to help you:

Please note that if you have very thick hair, it may attract an additional charge if extra time and product is needed.

Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.