Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Here is why we recommend using a plex or peptide treatment with each colour.

We all know that chemical processes have damaging effects on the hair – that’s old news! What needs to happen next is the way forward in hair technology ensuring your colour is kept in #modelperfect condition. 

There are multiple ways we can address these concerns and our approach is based on your individual hair needs. There’s no one size fits all hair treatment. We need to asses so many different factors. 

When we consult for a colour service the integrity of the hair is our first priority, This is where we will introduce you to our “PLEX” services. During the colour process, we may add any of our three offerings to your colour process.

Vitaplex

A revolutionary 3-part biomimetic system that allows you to lighten & colour without compromising the integrity of the hair.

VITAPLEX protects the hair during the chemical process, minimising breakage, reducing cuticle damage & improving elasticity.REBUILDS the hair’s natural structure.
PROTECTS against damage & breakage during colouring & lightening.
INTENSIFIES colour results & boosts lift.
REDUCES cuticle damage.

Olaplex

Olaplex strengthens hair right at the molecular level, helping rebuild strands if they’ve been in distress. Did you know it’s natural to lose up to 100 strands of hair every day? That’s why your partner is always moaning about finding your hair everywhere! If you’re worried about too much shedding or you just want your hair to grow really, really long, you’ll notice a difference when using Olaplex. In-salon you can have concentrated versions of the Plex treatments (steps 1 & 2). These can be standalone treatments or as an add on to your colour service. In many cases, your stylist will recommend the take home step 3 or even a supplementary shampoo, conditioner or leave in treatment such as the Olaplex No.6 & No.7

Khairpep (peptide)

Khairpep is the same treatment whether you’re at home or in-salon. They offer a serum and a masque. Both have the same active ingredients; however, the masque is more suited to those with thicker and coarser hair as it has the added benefit of added softening. 

It is recommended that you treat your hair weekly with step 3 plex treatment or Khairpep to repair chemical, thermal, and environmental damage as well as preparing your hair for future services. 

Khairpep™ masque and serum are recommended for use during colouring and bleaching services to protect and strengthen your hair.

You don’t have to have colour to use these treatments, but it is highly recommended that we pair these with a colour service.

Khairpep is the same treatment whether you’re at home or in-salon. They offer a serum and a masque. Both have the same active ingredients; however, the masque is more suited to those with thicker and coarser hair as it has the added benefit of added softening. 

It is recommended that you treat your hair weekly with step 3 plex treatment or Khairpep to repair chemical, thermal, and environmental damage as well as preparing your hair for future services. 

Using a plex or peptide treatment is one of the best things you can do to prevent colour fading and help your hair grow long.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing info@edenhairenergy.com.au (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to info@edenhairenergy.com.au.

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at info@edenhairenergy.com.au. We would love to hear from you and will get back to you as soon as possible.