Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

You Want Your Dream Colour And You Want It Now! – Custom Colour Services

You want your dream colour and you want it now! Enter: Custom Colour Services.

Great hair (usually) takes time. Depending where your hair is to start with and where you want it to be, it can often take anywhere between 1 – 5+ sessions, but we know you can’t always wait that long for your perfect transformation. That’s where our custom services come in!

Eden is now proud to offer a range of bespoke services, where we will work with you over the course of 4 – 6 hours, one on one, to do as much as we can in one session to turn your hair vision into your hair reality!

Generally, this will be the equivalent of 2 – 4 regular colour sessions, packed into one super colour sitting, giving you much more dramatic results, much faster.

While we can’t 100% guarantee you will reach your optimum colour in one day, you will certainly see a dramatic change and our talented team make it their personal goal to get you to your dream colour ASAP!

All our custom colour services include all 3 steps of Olaplex treatment (valued between $65 – $95) and a personalised Kevin Murphy basin treatment (valued at $35- $45) to keep your hair in the best condition possible.

Although the outlay is greater than it would be if it were spread over the course of many months, you will save approximately 50% on the cost of if the sessions were broken up. With the added bonus of course that you get your dream hair faster!

We have created four main categories that your Custom Colour Service might fall into:

Platinum Lightening Service

Your hair is currently dark, or darker than what you would like it to be. You want to go blonde or significantly lighter and you don’t want to wait.

Platinum lightening service includes:

Magical Rainbow Hair

Not for the faint hearted! These high fashion colours certainly have that WOW factor and will cause small children to point at you in the street. Using our amazing range of Pop XG colours, your imagination is the limit when it comes to your hair colour. Magical rainbow high fashion colours include (but not limited to):

Your Magical Rainbow Hair appointment includes:

Beautiful Balayage

Your hair is currently dark or has a bit of colour history, which means it is going to take several applications to achieve that beautiful Balayage your heart desires. Never fear! You don’t have to wait for months, we can work with you to get as close to that perfect blend in one session as possible!

Your Beautiful Balayage session includes:

Colour Correction

You’ve had a bit of an uh-oh and now your beautiful tresses in no way resemble the images on that pinterest board you spent months creating! Worse, you fear public humiliation if you dare to leave the house without a scarf or a hat.  What to do?

Never fear, team Eden are here to save the day. There are many scenarios which could fall into the colour correction basket, and we would always recommend a consultation before we organise your appointment to see what exactly needs to be done. There may be an easy fix with one of our regular colour service categories. There are of course other more extreme cases which is where our custom Colour Correction service comes in.

Your Custom Colour Correction service includes:

Custom colour services pricing






$485$585$685$785Additional charge may apply

Please view hair length guide below to determine your hair length. We will require you to come in for a complimentary consultation before your hair appointment to meet your stylist, so you can ask any questions you may have and so that we can see your hair and form a plan of how we will achieve your perfect colour. 

Because this is such a large appointment, a non-refundable deposit of 50% must be paid no less than a week before to secure your appointment, we thank you for your understanding.

How long is my hair?

As you probably noticed in our pricing list above, most of our pricing is based on the length of your hair. If you’re wondering how long your hair is, in terms of pricing for hairdressing services, below is a guide to help you:

Please note that if you have very thick hair, it may attract an additional charge if extra time and product is needed.

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at We would love to hear from you and will get back to you as soon as possible.