Answers to some of our frequently asked questions in relation to bookings, getting in touch and COVID March 2022

Why We Don’t Recommend Using Store-Bought Colour During Lockdown

Lockdown can make us do crazy things, especially when it comes to our hair! 

At Eden Hair Energy, we get it, it can be super confronting seeing your regrowth or greys coming through on those daily Teams or Zoom meetings. This paired with the ultimate boredom and cabin fever can often lead to ‘new hair new me’ syndrome. 

But colouring or cutting your own hair at home is rarely a good idea for a bunch of reasons. In this article, we discuss 3 reasons why we don’t recommend colouring your own hair during lockdown. 

1. Permanent damage to your hair

First of all, we strongly advise against the use of any colours where you have to mix two things together at home. If you need to mix two things together, this means the colour is ‘activated’ – usually with peroxide or a peroxide substitute. It doesn’t matter if the box says it is ‘semi-permanent’ or a 6 wash colour – it will make some kind of permanent change to your hair (and usually deliver a warmer tone than what you might like to see). 

We know what you’re thinking – “but don’t you mix colours in the salon to use on hair?”. Yes, we do. However, the key difference with colours that we mix in the salon for your hair is that we take a few very important factors into consideration. We assess your current hair colour and condition as well as the desired outcome when formulating a colour and take special care, only using colour as strong as necessary. Usually, we mix a minimum of 3 colours together for any one client and may mix two different formulas – one for the roots and one for the ends. 

2. Results not as expected

A major reason why we don’t recommend colouring your own hair during lockdown is that, typically, colours off the shelf (at a supermarket or chemist) are ‘one size fits all’. And that’s not a good thing. It doesn’t really mean it’s made for ‘any hair’, what it means is that it’s made strong enough that it will generally be effective on even the darkest, greyest or strongest hair. 

Most people don’t have the strongest, greyest or darkest hair which results in a colour result that is different to the one indicated on the box. More often than not it will be darker or more ‘orang-y’ or ‘reddish’ or if going darker from a lighter shade, a lovely shade of what we like to call “Oscar the Grouch” khaki. 

3. Costly cover ups

At home colours can be a slippery slope, especially when there aren’t any hairdressers open to assist if it doesn’t go to plan. So, your next thought may be to cover it up, which can often result in an even bigger uh-oh and something which can take even longer to fix! 

Colour correction can be a very costly process, usually starting at $300 per session. In addition, the condition of your hair is most likely compromised from home colouring. This means it may not be as simple as going back to your pre-home-job-colour and will usually take 2-5 sessions to get your hair back to normal over a couple of months. 

What we DO recommend

The very best thing you can do for your hair during lockdown is sit tight. All that lovely regrowth will make for an amazing transformation when you do get it done. And, really, everyone is kind of in the same boat at the moment until salons are allowed to reopen, so don’t worry about your regrowth or greys coming through – you’re not alone! 

We don’t think we need to go into why cutting your own bangs can be bad news, but just in case anyone out there needs to read this today – iso bangs are a bad idea. 

After some helpful tips for things you can do to your hair during lockdown that don’t include DIY cutting or colouring? Check out this blog post for a little bit of hair fun to get you through!

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Can I make an appointment?

Since August 2021 our online booking has been disabled. This is because we are now operating with a much smaller team and as a result are still experiencing limited appointment availability.

You can however make a booking by emailing (preferred) or calling us on 6262 8948 – our reception hours are 9:00 – 5:30 weekdays and Saturday 9:30 – 3:30.

We hope to turn online booking back on as soon as possible.

While we may not be able to make a booking until further in the future than what you’d like, we are experiencing cancellations daily now due to people being impacted by COVID. We have a cancellation list which we update every day, so it is worth being on the list as we are likely to be able to get you in sooner than your appointment if you wish.

Why haven’t I been able to get through to you on the phone?

Due to the forced closure for over 9 weeks between August and October 2021, we have just one person dedicated to our phones for both Eden and Canberra Hair Extensions. The phone has been ringing hot and we are often unable to take all phone calls. If our receptionist is away from the desk our stylists generally cannot take calls as they are booked back-to-back with clients. If you can’t get through on the phone, email is best. Please email all enquiries to

Has Canberra Hair Extensions moved?

As of October 2021, we have closed our Badham Street location and moved Canberra Hair Extensions to our DKSN salon – g2/19 Challis Street Dickson. You can visit Eden Hair Energy and Canberra Hair Extensions to find a huge range of clip in and permanent hair extension products.

What is the best way to know if there is a cancellation?

If you haven’t been able to get a booking at the time you’d like, the best thing to do is be on our cancellation list. If something pops up at a time you’ve requested we will be in touch as soon as possible – please note if we leave a voicemail or email we will not hold the appointment so if you can get back to us or even better take our call we will have a much better chance of getting you in.

When we have cancellations on the same day as the appointment we will both contact those on our cancellation list and advertise it on our Instagram stories – @edenhairenergy and @canberrahairextensions.

If you want an appointment short notice it is always worth checking in to see if we have had a cancellation – you just never know. Worst case we will find an alternative time for you or add you to our cancellation list

How far in advance should I book?

Many of our regulars book 6 – 12 months of appointments in advance – hence our limited availability coming out of lockdown. If you would like to book in for 2022 please let us know and we can arrange a time for you.
As always, afternoon/evening and weekend appointments are high in demand, so if you would like to secure your spot do get in touch.
Appointments booked far in advance may be subject to change as our team may wish to take holidays or their roster may change, however our highest priority is always to those guests who have committed to us long term so we will always find an alternative appointment at a suitable time if changes are required.

How are you managing COVID-19 in your salon?

At Eden Hair Energy and Canberra Hair Extensions we always have the interest of you, our team and the community at heart. We operate with strict hygiene measures in place as well as following all ACT and Commonwealth Government guidelines and recommendations.
While it is not mandatory in the ACT to be vaccinated to visit a business or return to the workplace, we are proud to say that our whole team are fully vaccinated.
If you have been a close contact to anyone who has COVID-19, are showing any symptoms or feel you may be unwell please let us know as soon as possible to rearrange your appointment – again the best way to reach us is by email.
If you have any questions or concerns about our response to COVID-19 or have any special requirements please let us know.

Hey, my question isn’t answered here!

Thank you for reading this far, if we haven’t covered your question shoot us an email at We would love to hear from you and will get back to you as soon as possible.